Desktop Support Engineer

Who we are

Come and join us at Redis, where our success and diverse global culture make us the ideal choice for your next career move. When you join us, you’ll begin a new and exciting career journey on which you’ll enjoy professional success, learn valuable new skills, and make lifelong friends.

Why Redis?

Data is the lifeline of every business, and Redis helps organizations reimagine how fast they can process, analyze, make predictions, and take action on the data they generate. Redis provides a competitive edge to more than 8,000 global businesses with Redis Enterprise. We have major strategic partnerships with cloud vendors Amazon Web Services, Microsoft Azure, and Google Cloud.

edis is looking for a Desktop Administrator. This is an opportunity to grow your career as the company grows. We have been given the hardware, software, and opportunity to chart a new course in how the company uses technology, and your contribution will ensure the success of everyone at Redis. This is your chance to help build the solutions and processes to streamline how technology is delivered. We do all this while learning together, having fun, and working alongside smart people.

What you’ll do:

Support a growing end-user environment of 700+ laptops (80% Apple macOS and 20% Microsoft Windows)
Provide onsite and remote tier 1/2 system support to UK and EU-based users
Assist North America, Israel, and APAC users as needed
Conduct routine patching and security assessments to ensure a secure computing environment
Manage purchasing and inventory of IT-managed hardware and assets
Perform maintenance of onsite hardware and systems such as printers and AV equipment in Redis’s London office
Update processes and procedures to ensure compliance with audit and customer requirements.

What you will need to have:

2+ years experience managing Apple devices in an enterprise environment
2+ years experience managing Microsoft Windows devices
1+ years experience administering Google Workspace/G Suite.
1+ years experience administering collaboration tools, such as Slack and Zoom
Understanding of endpoint security solutions such as Crowdstrike Falcon
Hands on experience administering Zoom Rooms and AV systems
Knowledge of core network hardware and concepts (switches, routers, wireless, TCP/IP, DNS, DHCP)
Ability to troubleshoot, diagnose, and resolve end-user issues in a timely manner
Outgoing and collaborative personality

Extra great if you have:

Worked with popular cloud platforms such as Atlassian Jira/Confluence, Microsoft Office 365, Okta
Able to travel to continental Europe as needed
Interest in geeky side projects

#LI-HG1. #LI-Hybrid

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.