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Enterprise Technical Account Manager- Chicago, IL

Who we are?

Come and join us at Redis, where our success and diverse global culture make us the ideal choice for your next career move.  We're a double unicorn and growing fast, so this is a great time to join! When you join us, this will be a journey where you will enjoy success, learn new skills, and make new friends.

Why Redis?

Data is the lifeline of every business, and Redis helps organizations reimagine how fast they can process, analyze, make predictions, and take action on the data they generate. Redis provides a competitive edge to more than 8,000 global businesses with Redis Enterprise. We have major strategic partnerships with cloud vendors Amazon Web Services, Microsoft Azure, and Google Cloud. We're a unicorn company with a valuation of more than $2 billion and have raised more than $347 million in funding. We're growing fast and expanding our team across the globe. 

Why would you love this job?

As an Enterprise Technical Account Manager, you will be the technical liaison for top-tier clients, serving as the subject matter expert on all-things-technical regarding the Redis platform.

The successful candidate will be a technically savvy multi-tasker with a “can do” attitude, a love for challenges, and a sales-oriented mind. Above all, a focus on world-class client service is key by providing a premium customer experience to some of our largest customers.

If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you. This is a remote role. 

What you’ll do: 

  • You will be the primary technical lead for our enterprise customers; you will also be responsible for building strong relationships with your technical counterparts and partners and become their trusted advisor 
  • Lead the onboarding to help clients’ start using Redis technological platform
  • Project-manage and provide world-class technical guidance and solutions for new clients’ integrations and post-launch expansion initiatives
  • Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy 
  • Consistently demonstrate your technical expertise and knowledge of Redis products by taking ownership and driving customer issues from inception to resolution
  • Quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner

What will you need to have? 

  • 3+ years of experience in Pre/Post Sales Engineering (ideally database engineering) or in high-tier Customer Support for Enterprise Software
  • Hands-on experience with server-side software development and Linux
  • Practical hands-on experience with a major cloud provider (AWS, Azure, or GCP)
  • Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
  • Strong technical skills with which to assess and address the clients’ needs and challenges
  • Strong presentation, verbal and written communication, organization, multitasking, and time management skills

Extra great if you have:

  • Hands-on experience with the Redis database will be major advantage
  • Experience with NoSQL databases or distributed caches
  • Demonstrable proficiency with at least one programming language (Java, C#, Python, Javascript) 
  • Degree in a technical major (Computer Science, Mathematics, Engineering, etc.)

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our US team members fantastic benefits and perks:

  • Competitive salaries and equity grants
  • Unlimited time off to promote a healthy work-life balance
  • H/D/V coverage along with 401K, FSA, and Commuter Benefits
  • Frequent team celebrations and recreation events
  • Lunch stipends
  • Home internet reimbursement
  • Yearly health and wellness budget for a healthy mind and body 
  • Learning and development opportunities
  • Ability to influence a high-performance company on its way to IPO

#LI-Remote #BI-Remote #LI-NS1

 

As a global company operating in 10 countries across 5 continents, we value and encourage curiosity, diversity, and innovation from our employees, customers, and partners. As an equal opportunity employer, Redis is committed to a diverse workforce. We do not discriminate in hiring or any employment decision based on race, gender, culture, physical or mental disability, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to: recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.