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Product Manager – SaaS Billing

Who we are?

A global company with a diverse and talented team. We dream, create, and succeed as one. Collaboration, open feedback, innovation, and growth aren’t just words here; they’re our DNA. We’re doers who value action over words and are committed to excellence, mutual support, and continuous learning. Redis offers more than a job; your voice matters here – join us and redefine what’s possible.

Why Redis?

It’s an opportunity to thrive with cutting-edge real-time technology, a robust go-to-market strategy, and a commitment to pushing boundaries. We are the driving force behind Open-Source Redis, the world’s most loved in-memory database, and Redis Enterprise serving over 10,000 customers worldwide, to reimagine how fast they can process, analyze, make predictions, and take action on the data they generate.

Why would you love this job?

As a member of the Redis Cloud product group, you will be an integral part of one of the world’s fastest-growing Database-as-a-Service (DBaaS) providers.
Team up with top professionals like you who drive the next-generation database as a service platform and own the definition, execution, and delivery of the Redis Cloud platform.

Our ideal candidate is a strong individual who loves to work with a diverse team of bright and ambitious people. You are passionate about technology in general, and specifically about the challenges around cloud and SaaS. You are a quick learner, always eager to learn and improve. You are able and willing to share your knowledge and guide other team members.
If you’re all that, fun to work with, and want to make an impact while contributing to a wildly successful startup, this is the right challenge for you.

What you’ll do: 

  • Own the entire domain of billing and invoicing for Redis Cloud
  • Focus on the customer lifecycle and day-1 & day-2 operations of Redis as a leading DBaaS. 
  • Work on creating a seamless customer experience for managing and paying invoices, understanding usage trends and other billing tasks.
  • Work with Customer Success and Finance on features and flows that are foundational in driving the success of a SaaS offering 
  • Own and lead features end to end, from design through development, deployment, and market launch
  • Develop a deep understanding of the market and ecosystem, interacting with customers, partners, and the customer-facing organization
  • Define and document detailed product requirements in collaboration with architects, R&D, Product Designers, other PMs, and other internal and external stakeholders

What will you need to have? 

  • 5+ years experience in SaaS product management or equivalent experience in an enterprise organization (B2B)
  • Familiarity with SaaS best practices for billing and invoicing. 
  • Good knowledge of pricing and packaging and a willingness to gain a deep understanding of customer consumption metrics
  • B.S. in computer science or equivalent professional experience
  • Capable of articulating in English, verbally and in writing, abstract concepts as well as detailed technical information
  • Comfortable with code 

Extra great if you have: 

  • Experience with NoSQL databases (extra points for Redis experience)
  • Previous experience integrating with payment processing systems such as Stripe
  • Previous experience integrating with a SaaS billing platform such as Zuora
  • Familiarity with billing via major cloud marketplaces such as AWS, Google Cloud, and Azure
  • Familiarity with Netsuite and Salesforce
  • Expertise in Excel/Google Sheets 

We give back to our employees: 

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our Israel team members fantastic benefits and perks:

  • Competitive salaries and equity grants
  • Flexible working options
  • Frequent team celebrations and recreation events
  • Lunch stipends
  • Home internet reimbursement
  • Gym membership and weekly Pilates classes for a healthy mind and body
  • Learning and development opportunities
  • Ability to influence a high-performance company on its way to IPO

Redis has been named one of the 50 best high-tech companies to work for in 2021 by DUNS 100!

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As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
 
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
 
Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.