(Also known as the Redis Cloud Terms of Service or Redis Cloud ToS)
Updated: March 23, 2023
This Redis Enterprise Cloud Agreement (the “Agreement”) is entered into by and between Redis and the Customer identified in the applicable Transaction and is effective upon the completion of a Transaction, which may be through an Order Form, completing an online order, or agreeing to a Marketplace Transaction (“Effective Date”). Redis and Customer are each a “Party” and collectively the “Parties.” This Agreement forms a legally binding contract and describes the Parties’ rights and responsibilities. When you purchase Cloud Services, on behalf of an organization in acceptance of the terms of this Agreement, you represent and warrant that you have the authority to bind that organization.
|Appendix 1 – Customer’s Private Cloud Deployment||If Customer elects to deploy the Cloud Services under Customer’s private cloud account (i.e., non-hosted by Redis), the additional provisions in Appendix 1 apply.|
|Appendix 2 – Consulting Services||If Consulting Services are provided by Redis during the applicable Subscription Term (as described in a Statement of Work (“SOW”) and/or corresponding Transaction documentation), the additional provisions in Appendix 2 apply.|
The Parties hereby agree as follows:
Capitalized terms not otherwise defined elsewhere in this Agreement will have the following meaning:
Administrator(s) means a person designated by the Customer to have access to the Redis Cloud Services with the authority to administer the Cloud Services and who has an account in their name on redis.com.
Affiliate(s) means any company controlling, controlled by or under common control with a Party, where control means ownership, directly or indirectly, of the shares of a company representing fifty percent (50%) or more of the voting rights in this company.
Cloud Services mean the generally available Redis Enterprise Cloud service, as set forth in the applicable Transaction. Cloud Services do not include Previews.
Commercial Subscription means a paid or paying subscription to the Cloud Services.
Commitment Period means the period or committed term, as set forth in the applicable Transaction.
Committed Expenditure means the total expenditure committed by the Customer for all Commercial Subscriptions of the Cloud Services during the Commitment Period, as set forth in the applicable Transaction.
Consulting Services has the meaning set forth in Appendix 2 (Consulting Services).
Customer Data means all data content of any type submitted by or on behalf of Customer to the Cloud Services.
Customer Success Services has the meaning set forth in Section 2.4 (Customer Success Services).
Excess Charges means any usage charges of the Cloud Services beyond the Committed Expenditure during the Commitment Period.
Maintenance is the incorporation of new features, upgrades, updates, cluster optimization, patches, and/or bug fixes performed on the Cloud Services.
Marketplace means a third-party online marketplace such as Google Cloud Platform, Amazon Web Services, Microsoft Azure Cloud, or other authorized platforms (each, a “Marketplace”) through which Customer completes a Transaction.
Network Charges means variable network charges associated with Customer’s usage of the Cloud Services.
Program Charge means the cost paid by the Customer for the Committed Expenditure, as set forth in the applicable Transaction.
Order Form means an ordering document or form, for the provision of Cloud Services, Customer Success Services and/or Consulting Services.
Redis Content means any content made available to Customer through the Cloud Services, including but not limited to documentation, training guides, and videos.
Services means Support Services, Customer Success Services and Consulting Services.
Service Level Agreement or SLA means the current Cloud Services Service Level Agreement which applies to the Cloud Services, available at https://redis.com/legal/redis-enterprise-cloud-service-level-agreement/.
Shard means a Cloud Services process that can support a certain dataset size (in GBs) at a certain throughput (in operations/second). Shards are used to size Customer’s workload.
Software means the software required for providing the Cloud Services.
Subscription Term means the term or period specified in a Transaction and includes the Initial Term and any Renewal Term.
Support Services has the meaning set forth in Section 2.9 (Support Services) and does not include Customer Success Services.
Transaction means the offer and acceptance by Customer of Cloud Services, Customer Success Services and/or Consulting Services to Customer through the (i) execution of an Order Form or SOW, (ii) completing an online order, (iii) a purchase through a third party reseller or (iv) through a Marketplace that includes the applicable pricing and licensing specifics.
2.1 Access and License. Subject to the terms and conditions of this Agreement and the applicable Transaction, Redis shall, during the applicable Commitment Period and solely for Customer’s business purposes: (a) make the Cloud Services available to Customer, (b) allow Administrators to access Customer’s account in the Cloud Services for administering it, and (c) allow Customer to use any Redis Content. Customer may allow an Affiliate to use the Cloud Services and Redis Content on Customer’s behalf provided that Customer is responsible for such Affiliate’s compliance with this Agreement. The Software may include code that is licensed under third-party license agreements, including open-source software made available or provided with the Software. Software is licensed and not sold even if for convenience Redis refers to words such as sale or purchase.
2.2 Acceptable Use. Customer must comply with and ensure its Administrators comply with the Acceptable Use Policy found at https://redis.com/legal/acceptable-use-policy/. Customer shall not (and shall not permit others to) do the following with the Cloud Services: (a) use it in a manner that intentionally circumvents contractual usage restrictions, (b) license, sub-license, sell, re-sell, rent, lease, transfer, distribute, timeshare, or otherwise make any of it available for access by third parties except as otherwise expressly provided in a Transaction, (c) access it for the purpose of developing or operating products or services intended to be offered to third parties in competition with the Cloud Services, (d) disassemble, reverse engineer or decompile it, (e) copy, create derivative works based on, or otherwise modify it except as permitted in this Agreement, (f) remove or modify a copyright or other proprietary rights notice in it, (g) use it to create, use, send, store or run viruses or other harmful computer code, files, scripts, agents or other programs or otherwise engage in a malicious act or disrupt its security, integrity or operation, (h) use it to access without authorization, or disable, any Redis or third-party data, software or network, or (i) use it to send or store any sensitive personally identifiable information, credit card data, personal financial data, sensitive personal data as defined in the European General Data Protection Regulation (EU 2016/679) (“GDPR”), or other such sensitive data.
2.3 Customer Data. Customer grants to Redis, its Affiliates and applicable contractors a worldwide, limited-term license to host, copy, transmit and display Customer Data, as reasonably necessary for Redis to provide the Cloud Services in accordance with this Agreement. Customer will: (a) be solely responsible for the nature, quality and accuracy of the Customer Data, (b) ensure that the Customer Data complies with the terms of this Agreement and all applicable laws, (c) promptly handle and resolve any notices and claims relating to the Customer Data, and (d) ensure that it has the rights to the Customer Data, in order to grant Redis the rights contemplated by this Agreement. Redis has no liability to Customer or any third party as a result of: (i) any unauthorized disclosure or access to an Administrator’s account or Customer Data as a result of Customer’s or an Administrator’s misuse of the Cloud Services or loss or theft of any Administrator password or username, except to the extent resulting from Redis’ gross negligence or willful misconduct, (ii) any deletion, destruction, damage or loss of Customer Data caused by or at the direction of Customer or an Administrator, or (iii) Customer’s failure to maintain adequate security or virus controls in any devices used to access the Cloud Services. Redis may delete Customer’s usage history and data files older than 12 months. Unless otherwise agreed in writing between the parties, Redis will delete Customer’s entire usage history and data files within 3 months of the termination of this Agreement.
2.4 Customer Success Services. Subject to payment of the applicable fees, Redis will provide during the Commitment Period, one of the Customer Success Service levels found at https://redis.com/legal/customer-success-services-policy/, and specified in the corresponding Transaction documentation. “Customer Success Services” are deemed “Consulting Services” for the purposes of this Agreement.
2.5 Free Services. Redis may offer Cloud Services at no charge (“Free Services”), provided that such usage is limited to the capacity or time limits designated in the Redis online price list at https://redis.com/redis-enterprise-cloud/pricing/. Redis reserves the right to discontinue the provision of Free Services at any time, without prior notice. Redis may choose to provide support for Free Services, however, the Support Services, indemnities, and SLA herein do not apply to Free Services. Customer agrees to use reasonable judgment and follow the Acceptable Use Policy prior to providing any sensitive or confidential information into the Free Services. If Customer is using the Free Services, please note that Redis may automatically delete databases that have become inactive for more than 30 days.
2.6 Previews. Redis may offer certain pre-release previews of the Cloud Services (“Previews“), which may be made available to customers directly through the Redis website, or through partner marketplaces. Previews are provided “as-is”, “with all faults”, and “as-available”, may not be used in any of Customer’s production environments, and are excluded from any indemnities provided in this Agreement. Previews may not operate at the level of performance or compatibility of final, generally available products. Redis: (i) is under no obligation to provide Support Services for Previews; (ii) may change or discontinue Previews at any time; and (iii) may choose not to release a Preview into general availability. However, Redis may, in its discretion, make reasonable efforts to provide support to certain Previews, subject to the applicable limited license terms, and restrictions, included in this Agreement. Previews are provided to Customer for a term of 30 days unless stated otherwise in the Transaction.
2.7 Service Level Agreement. Subject to payment of the applicable fees, Redis will provide the Cloud Services and Maintenance pursuant to the SLA. The SLA is automatically included with the license and fees for Cloud Services, and not separable from the license.
2.8 Suspension. Customer is solely responsible for all activities conducted under its and its Administrators’ usernames on the Cloud Services. Redis may suspend an Administrator’s access and/or account for the Cloud Services or remove, disable, or delete any Customer Data if Redis reasonably believes there has been a violation of this Agreement (including nonpayment of applicable fees by Customer) or any applicable laws or regulations. Redis agrees to provide Customer with reasonable notice of any such suspension, disablement, or deletion before its implementation unless immediate suspension, disablement or deletion is necessary to comply with legal process, regulation, order or prevent imminent harm to the Cloud Services or any third party, in which case Redis will notify Customer to the extent possible and/or allowed by applicable law. If Redis suspends Customer’s right to access or use any portion of the Cloud Services, Customer remains responsible for all fees incurred prior to the suspension and Customer will not be entitled to any credit or refund.
2.9 Support Services. Subject to payment of the applicable fees, Redis will provide during the Commitment Period, one of the Support Service levels found at https://redis.com/legal/cloud-support-policy/ (the “Support Policy”) and specified in the corresponding Transaction documentation. The Support Policy is (i) automatically included with the license and fees for the Cloud Services, and (ii) not separable from the license.
4.1 Direct Fees. Customer agrees to pay all Transaction fees. Unless otherwise specified in a Transaction, all fees and other amounts are payable in United States Dollars. Except as specifically set forth in this Agreement, all payment obligations under a Transaction are non-cancelable and all payments made are non-refundable. The fees exclude any applicable taxes. Accordingly, Customer shall pay applicable taxes and similar charges, including sales, usage, excise, and value added taxes. Nothing in this Agreement requires either Party to pay income taxes or similar charges of the other Party. If applicable law requires Customer to withhold any amount from Customer’s payment, Customer will provide Redis with copies of documents related to Customer’s withholding, fully cooperate with Redis in seeking a waiver or reduction of such taxes and promptly complete and file all relevant documents. Overdue payments shall be subject to a late charge of 1.5% per month. Fees for Commercial Subscriptions of the Cloud Services do not include fees related to usage-based infrastructure, or variable network costs. Nothing in the Agreement will require Redis to pay any fees for the use of a third-party payment processing system selected by Customer, and Redis will include any related fees for such system selected by Customer on applicable invoices. Any optional pricing must be explicitly stated in the Transaction.
4.2 Indirect Fees. If Customer’s Transaction is through a Marketplace or through a third-party reseller or partner (a “Partner”), Customer agrees to pay all fees according to the standard Redis price list found at each Marketplace, including all applicable charges specified for the Cloud Services (including any charges for use in excess of authorizations). The Redis price list is exclusive of any customs or other duty, tax, and similar levies imposed by any authority. Customer agrees to pay any sales, value-added or other similar taxes imposed by applicable law that Redis must pay based on the Transaction, except for taxes based on Redis’s income. Customer understands it will pay the applicable Marketplace provider or Partner instead of paying Redis directly. Customer’s acceptance of Marketplace or Partner pricing and terms and conditions binds Customer to the obligations of this Agreement and any applicable Transaction documentation. If Customer purchases through a Marketplace or Partner, Customer will be responsible for full payment of the fees for the Subscription Term, regardless of usage, payment or billing terms between Customer and the Marketplace or Partner. At the end of the Subscription Term, if there is a shortfall between the total amount paid by Customer to the Marketplace or Partner and the total fees listed in the applicable Transaction, Redis will invoice the Customer for the shortfall amount.
4.3 Authorizing Payment. By providing a credit card or other payment method accepted by Redis (“Payment Method”) in connection with the Transaction, Customer is authorizing Redis to charge the applicable fees to the Payment Method. If applicable to a Transaction, Customer authorizes Redis to charge a recurring monthly charge based on the then-current Redis online price list.
4.4 Cloud Services Charges. Unless otherwise specified in the applicable Transaction, Redis charges for the Cloud Services in accordance with: (a) Customer’s Committed Expenditure and (b) its actual usage of the Cloud Services. Customer’s Committed Expenditure is charged to Customer’s account prior to the beginning of the Commitment Period. Customer shall pay the Committed Expenditure regardless of its level of use of the Cloud Services. For the avoidance of doubt, Customer shall be liable for the Committed Expenditure in full, even if any of the following events has occurred during the Commitment Period: (i) Customer has ceased to use the Cloud Services for any reason; and/or (ii) Customer has reduced its use of the Cloud Services below the Committed Expenditure. Any Excess Charges are calculated and billed monthly according to Redis’ online price list, as described at https://redis.com/redis-enterprise-cloud/pricing/. Network Charges from Customer’s applicable cloud provider are charged to Redis and passed through to Customer. Network Charges are not applicable for Private Cloud Deployments, where network costs are paid by the Customer directly to the cloud provider. Network Charges are charged to Customer’s account at the beginning of each calendar month with respect to the preceding month, or as otherwise set forth in the applicable Transaction.
5.1 Definition. Either Party may disclose Confidential Information to the other Party pursuant to this Agreement or in furtherance of the business relationship (“Purpose”). “Confidential Information” means non-public information disclosed by one Party (“Discloser”) to the other Party (“Recipient”) before or after the Effective Date, shared in any form, and all copies, summaries, and extracts thereof, that are identified as “confidential” at the time of disclosure, or due to the nature of the information, Recipient should reasonably know it to be considered Confidential Information. Confidential Information includes the Agreement terms, and any Transactions. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of Recipient; (b) was known to Recipient free of any confidentiality obligations before receipt; (c) becomes known to Recipient, free of any confidentiality obligations, from a source other than Discloser; and/or (d) is independently developed by Recipient without the use of Discloser’s Confidential Information.
5.2 Obligations. Recipient will not reproduce, use, disseminate, or disclose Confidential Information to any person or entity, except to its authorized employees, Affiliates, consultants, or advisors (collectively, “Representatives”), who need to know the Confidential Information to further the Purpose and are bound by obligations at least as restrictive as this Agreement before having access to Confidential Information. Recipient is responsible for the acts and omissions of its Representatives under this Agreement. Recipient will not modify, reverse engineer, create other works from, or disassemble any software programs contained in the Confidential Information without Discloser’s written approval. Recipient will treat all Confidential Information with at least the same degree of care as it treats its own information of similar sensitivity, but never less than reasonable care. Recipient will stop the use of and return or destroy all tangible Confidential Information promptly upon request, together with any copies, except as otherwise required by law or pursuant to a bona fide archival or document retention policy. Recipient may disclose Confidential Information: (a) upon Discloser’s written approval; and (b) as necessary to respond to a valid order by a court or governmental body, as required by law, or as necessary to establish the rights of either Party, provided that Recipient promptly notifies Discloser upon receipt of a disclosure order and requests confidential treatment of any affected Confidential Information. Subject to applicable law, Recipient shall comply with its obligations with respect to Confidential Information under this Agreement for 5 years after termination of the Agreement (except for source code, which must be kept in confidence in perpetuity). Upon written request of the Discloser or at the termination of this Agreement, Recipient will promptly return to Discloser or destroy (or in the case of electronic data, use commercially reasonable efforts to delete or render practicably inaccessible by Recipient) Confidential Information of Discloser.
5.3 Rights. All Confidential Information remains the property of Discloser. Recipient does not receive any license or intellectual property rights to Discloser’s Confidential Information. The Parties agree that the Recipient’s disclosure of Confidential Information, except as provided herein, may result in irreparable injury for which monetary damages may be inadequate. The Parties further agree that in the event of such disclosure or threatened disclosure, the Discloser may be entitled to seek an injunction to prevent the breach or threatened breach, in addition to remedies otherwise available to the Discloser at law or in equity. Notwithstanding anything to the contrary in this Agreement, if the Parties have executed a separate non-disclosure or confidentiality agreement (an “NDA”), this section, to the extent applicable, will supersede and replace such NDA for the Purpose.
As between Redis and Customer, all rights, title, and interest in and to all intellectual property rights in the Cloud Services, Previews, Software and Redis Content are owned exclusively by Redis notwithstanding any other provision in this Agreement. Except as expressly provided in this Agreement, Redis reserves all rights in the Cloud Services, Previews, Software and Redis Content and does not grant Customer any rights, express or implied or by estoppel. Redis may inspect Customer’s records relating to its use of the Software for the purposes of verifying compliance with this Agreement for up to 1 year following termination. As between Redis and Customer, all rights, title, and interest in and to all intellectual property rights in the Customer Data are owned exclusively by Customer notwithstanding any other provision in this Agreement. Except as expressly provided in this Agreement, Customer reserves all rights in the Customer Data and does not grant Redis any rights, express or implied or by estoppel. Redis owns the statistical usage data derived from the operation of the Cloud Services (“Usage Data”). Nothing herein will be construed as prohibiting Redis from utilizing the Usage Data to optimize and improve the Cloud Services or otherwise operate Redis’ business. If Redis provides Usage Data to third parties, such Usage Data shall be de-identified and presented in the aggregate so that it will not disclose the identity of Customer to any third party. Redis encourages Customer to provide suggestions, proposals, ideas, recommendations, or other feedback regarding improvements to Redis’ products and services. If Customer provides such feedback, Customer grants to Redis a royalty-free, fully paid, sub-licensable, transferable (notwithstanding Section 11.2 (Assignment)), non-exclusive, irrevocable, perpetual, worldwide right and license to make, use, sell, offer for sale, import, and otherwise exploit feedback (including by incorporation of such feedback into the Software, Cloud Services, or Redis Content) without restriction.
7.1 Cloud Services Warranty. Redis warrants that during the applicable Commitment Period: (a) the Cloud Services will perform materially in accordance with the applicable documentation, (b) Redis shall make commercially reasonable efforts to make the Cloud Services available to Customer 24 hours a day, 7 days a week, every day of each year (except for any unavailability caused by a Force Majeure Event or Maintenance), (c) Redis will employ then-current, industry-standard measures to test the Cloud Services to detect and remediate viruses, Trojan horses, worms, logic bombs, or other harmful code or programs designed to negatively impact the operation or performance of the Cloud Services, and (d) it owns or otherwise has sufficient rights in the Cloud Services to grant to Customer the rights to use the Cloud Services granted herein. If Customer believes there has been a breach of this warranty, Customer must promptly notify Redis in writing, stating in reasonable detail the nature of the alleged breach. As Customer’s exclusive remedy and Redis’ entire liability for a breach of these warranties, Redis shall use commercially reasonable efforts to correct the non-conforming Cloud Services at no additional charge to Customer. In the event Redis fails to successfully correct the Cloud Services within a reasonable time of receipt of written notice from Customer detailing the breach, then Customer shall be entitled to terminate the applicable Cloud Services and receive a pro-rated refund of the fees pre-paid by Customer for the corresponding unused portion of the Commitment Period. The warranties set forth in this Section shall apply only if the applicable Cloud Services have been utilized in accordance with the documentation, this Agreement (including any Transactions) and applicable law.
7.2 Mutual Warranty. Each Party represents and warrants that this Agreement has been duly authorized, executed and delivered and constitutes a valid and binding agreement enforceable against the other Party in accordance with its terms.
7.3 Disclaimer. EXCEPT AS PROVIDED IN THIS WARRANTY SECTION AND TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, THE CLOUD SERVICES, REDIS CONTENT, PREVIEWS, SUPPORT SERVICES, CUSTOMER SUCCESS SERVICES, SOFTWARE AND CONSULTING SERVICES (COLLECTIVELY, “REDIS PRODUCTS AND SERVICES”) ARE PROVIDED TO CUSTOMER “AS-IS” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, INTEGRATION, NON-INFRINGEMENT, TITLE, PERFORMANCE, SECURITY, AND ACCURACY AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. REDIS PRODUCTS AND SERVICES ARE NOT SPECIFICALLY DESIGNED, MANUFACTURED, OR INTENDED FOR USE IN THE PLANNING, CONSTRUCTION, MAINTENANCE, CONTROL, OR DIRECT OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION, CONTROL OR COMMUNICATION SYSTEMS, WEAPONS SYSTEMS, DIRECT LIFE SUPPORT SYSTEMS, OR OTHER MISSION CRITICAL SYSTEMS.
8.1 Limit on Direct Damages. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL EITHER PARTY’S (OR THEIR AFFILIATES’) TOTAL AND CUMULATIVE LIABILITY, FOR ALL CLAIMS OF ANY NATURE ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE REDIS PRODUCTS AND SERVICES PROVIDED HEREUNDER EXCEED THE TOTAL FEES PAID BY CUSTOMER TO REDIS FOR COMMERCIAL SUBSCRIPTIONS IN THE TWELVE (12) MONTHS PRECEDING THE DATE OF THE FIRST EVENT WHICH GIVES RISE TO LIABILITY UNDER THIS AGREEMENT.
8.2 No Indirect and/or Consequential Damages. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER, LOSS OF PROFITS OR REVENUE, LOSS OF GOODWILL, LOSS OF USE OF DATA, OR ANY CONSEQUENTIAL DAMAGES HOWEVER CAUSED, WHETHER BASED IN CONTRACT, TORT, WARRANTY, NEGLIGENCE OR ANY OTHER THEORY OF LIABILITY, EVEN IF SUCH PARTY HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES.
8.3 Exceptions to the Limitation of Liability. THE LIMITATIONS OF LIABILITY AND DISCLAIMER OF DAMAGES WILL NOT APPLY TO (A) ANY OBLIGATION AS DESCRIBED IN SECTION 4 (FEES AND CLOUD SERVICE CHARGES), SECTION 6 (OWNERSHIP, FEEDBACK, AND AGGREGATED DATA), SECTION 9 (INDEMNIFICATION), INCLUDING PAYMENTS TO A THIRD PARTY; OR (B) ANY LIABILITY FOR: (i) DEATH OR BODILY INJURY CAUSED BY NEGLIGENCE; (ii) GROSS NEGLIGENCE; OR (iii) WILLFUL MISCONDUCT; OR (iv) ANYTHING ELSE THAT CANNOT BE LIMITED BY LAW. NEITHER PARTY’S THIRD-PARTY LICENSORS NOR SUPPLIERS HAVE ANY LIABILITY OF ANY KIND UNDER THIS AGREEMENT. THE PARTIES AGREE THAT LIMITATIONS OF LIABILITY IN THIS AGREEMENT ARE INTENDED TO SURVIVE IF A PARTY’S REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND THAT THE FEES FOR REDIS PRODUCTS AND SERVICES WOULD HAVE BEEN GREATER WITHOUT THEM BY NECESSITY.
9.1 Indemnification by Redis. Redis will defend Customer against any third-party claim that the Cloud Services infringe a registered patent, registered trademark, or copyright of a third party, or misappropriates a trade secret (“Claim Against Customer”) and will pay Customer for the resulting amounts finally awarded against Customer to such third party by a court of competent jurisdiction or agreed to in settlement. Redis will have no liability to Customer under this Section for any Claim Against Customer that arises out of: (a) any unauthorized use, reproduction, or distribution of the Cloud Services by Customer; (b) use of the Cloud Services in combination with any other services, software, content, data, business process, or equipment not supported in Redis’ documentation if such Claim Against Customer would have been avoided without such combination; (c) any modification or alteration of the Cloud Services by anyone other than Redis; (d) use of any older release of the Cloud Services when a newer version would have avoided the infringement; (e) Redis’ compliance with any materials, designs, specifications or instructions provided by Customer; and/or (f) any infringement of third-party open source software included within the Cloud Services. In the event of a Claim Against Customer pursuant to this Section, Redis will (at Redis’ option and expense): (i) obtain for Customer the right to continue using the Cloud Services; (ii) modify the Cloud Services to make it non-infringing; or (iii) if subsections (i) and (ii) are not commercially viable (as determined by Redis in its sole discretion), terminate this Agreement, in which case Customer will be entitled to a pro-rated refund of any fees pre-paid by Customer for the corresponding unused period of the applicable Commitment Period.
9.2 Indemnification by Customer. Customer will defend Redis against: (a) any third-party claim that any Customer Data, or Customer’s use of the Cloud Services in breach of this Agreement, infringes a registered patent, registered trademark, or copyright, or misappropriates a trade secret (to the extent that such infringement or misappropriation is not the result of Redis’ actions); or (b) any claim relating to Customer’s use of the Cloud Services in violation of Section 2.1 (Access and License) or Section 2.2 (Acceptable Use) of this Agreement. Customer will, with respect to any claim against Redis that is subject to this Section, indemnify Redis for the resulting costs and damages finally awarded against Redis to such third party by a court of competent jurisdiction or agreed to in settlement.
9.3 Indemnification Process. As a condition of receiving an indemnification under this Agreement, the Party seeking indemnification (the “Indemnified Party”) will provide the other Party (the “Indemnifying Party”) with: (a) prompt written notice of the claim, provided, however, that the failure to give such notice shall not relieve the Indemnifying Party’s obligations hereunder except if the Indemnifying Party is prejudiced by such failure; (b) complete control over the defense and settlement of the claim (provided, that the Indemnifying Party will not settle any claim without the Indemnified Party’s prior written permission if the settlement fails to unconditionally release the Indemnified Party from all liability pertaining to such claim, such permission not to be unreasonably withheld, delayed or conditioned); and (c) such assistance in connection with the defense and settlement of the claim, at the Indemnifying Party’s expense, as the Indemnifying Party may reasonably request. The indemnification obligations under this Section state the Indemnifying Party’s entire liability and the Indemnified Party’s exclusive remedy for third party claims and actions herein.
10.1 Agreement Term. This Agreement commences on the Effective Date of the Transaction, and continues for the duration of the Commitment Period, unless either Party terminates the Transaction in accordance with this Section (“Term”). If all Transactions under this Agreement have expired or been terminated, either Party may terminate this Agreement for convenience by providing 30 days’ written notice. Either Party may terminate this Agreement and any applicable Transaction, or SOW if the other Party materially breaches this Agreement and does not cure such breach within 30 days of written notice. Termination of a SOW will have no effect on the Agreement, which must be terminated in accordance with its terms. Upon termination of this Agreement, all rights under Section 2.1 (Access and License) and, if applicable, Appendix 1 (Customer’s Private Cloud Deployment) will terminate. Any provisions intended by their nature to survive termination of this Agreement will survive termination.
10.2 Transaction Term. The Transaction documentation specifies the start date of the Commercial Subscription and the associated initial term (the “Initial Term”). Unless otherwise stated in a Transaction, at the end of the Initial Term, the Subscription Term will automatically renew for the specified period (each a “Renewal Term”), subject to an annual fee increase not to exceed the greater of 5% or CPI-U per year, unless either Party notifies the other Party in writing of its intent not to renew the Transaction at least 30 days prior to the end of the then-current term.
11.1 Ambiguities. Each Party has participated in the review of this Agreement. Any rule of construction to the effect that ambiguities are to be resolved against the drafting Party shall not apply in interpreting this Agreement. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any Party.
11.2 Assignment. Customer will not, directly, indirectly, by operation of law or otherwise, assign all or any part of this Agreement or its rights hereunder or delegate performance of any of its duties hereunder without the prior written consent of Redis and such attempt to do so will be null and void. Notwithstanding the foregoing, either Party may assign this Agreement to an Affiliate or in connection with a successor in interest in a merger, reorganization, or a sale of all or substantially all the assets of the Party so long as the assigning Party requires the acquirer or successor to agree in writing to be bound by this Agreement as of the effective date of the transfer. Subject to the foregoing restrictions, this Agreement will be fully binding upon, inure to the benefit of and be enforceable by the Parties and their respective successors and assigns.
11.3 Collaboration. Each Party acknowledges that the trademarks, logos, and service marks (“Marks”) of the other Party are the property of Redis or Customer, as applicable. Subject to Customer’s ability to revoke consent for use at any time, Redis may reference Customer, or Customer’s Marks (subject to Customer’s applicable brand guidelines), and Customer’s use of the Cloud Services in customer and prospect communications and on Redis’ website. Redis agrees to stop distributing, publicly referencing, and displaying the materials at any time upon written request from Customer.
11.4 Compliance with Laws. The Parties will comply with all laws, statutes, and regulations applicable to them respectively under this Agreement. Each Party agrees that it has not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of the other Parties’ Representatives in connection with this Agreement. If a Party becomes aware of any violation of this Section, it will notify the other through the designated channel.
11.5 Contractual Relationship. The Parties are entering into this Agreement as independent contracting Parties. Neither Party will have, or hold itself out as having, any right or authority to incur any obligation on behalf of the other Party. This Agreement will not be construed to create an association, joint venture, principal to agent relationship or partnership between the Parties or to impose any partnership liability upon any Party.
11.6 Force Majeure. Except for the inability to meet financial obligations, neither Party will be liable for failures or delays in performance due to causes beyond its reasonable control, including, but not limited to, any act of God, fire, earthquake, flood, storm, natural disaster, computer-related attacks, hacking, internet service provider failures or delays, accident, pandemic, labor unrest, civil disobedience, act of terrorism or act of government (each a “Force Majeure Event”). The Parties agree to use their best efforts to minimize the effects of such failures or delays. For the avoidance of doubt, Customer understands that Redis Products and Services and access to Redis’ Cloud Account may not be provided in countries listed in the Office of Foreign Assets Control sanction list and Customer’s access to Redis Products and Services and Redis’ Cloud Account may be restricted in such countries. Such prohibitions shall not constitute a Force Majeure Event.
11.7 Government Users. If Customer is a U.S. government entity or if this Agreement otherwise becomes subject to the Federal Acquisition Regulations (“FAR”), Customer acknowledges that elements provided herein constitute software and documentation and are provided as “Commercial Items” as defined at 48 C.F.R. 2.101 and are being licensed to U.S. government User as commercial computer software subject to the restricted rights described in 48 C.F.R. 2.101 and 12.212.
11.8 Integration; Order of Precedence. This Agreement, together with any Transaction documentation, Appendices, Exhibits, and SOWS which are referenced in this Agreement, constitutes the entire agreement between the Parties and supersedes all prior agreements or communications between the Parties regarding the subject matter hereof. The terms of this Agreement shall supersede and control over any conflicting or additional terms and conditions of any purchase order, acknowledgement, confirmation, or other document or statement issued by Customer. Notwithstanding the foregoing, in the event of a conflict between this Agreement and any Transaction documentation, the terms of such Transaction documentation shall prevail solely for purposes of such Transaction. Neither the terms of this Agreement, nor those of a Transaction, will be amended, modified, or supplemented by, and will control over, any conflicting or additional terms or conditions of any Purchase Order or purchase order platform, acknowledgement, confirmation, or other document or statement issued by Customer.
11.9 Nonwaiver. The failure of either Party to insist upon or enforce strict performance of any of the provisions of this Agreement or to exercise any rights or remedies under this Agreement will not be construed as a waiver or relinquishment to any extent of such Party’s right to assert or rely upon any such provision, right or remedy in that or any other instance; rather, the same will remain in full force and effect.
11.10 Notices. Redis may provide any notice to Customer by sending an email to Customer’s email contact, as provided by Customer, or as designated in this Section. Customer may provide notice to Redis by sending an email to email@example.com. Notices will be: (a) in writing, (b) in English and (c) treated as received when the email is sent, whether the other Party has received the email or not. Customer is responsible for keeping its designated email contact current throughout the Term. Customer agrees to send a courtesy copy of any notice sent to: Redis Inc., Attention: General Counsel, 700 E El Camino Real, Suite 250, Mountain View, CA 94040, USA. Billing notices by Redis will be addressed to the billing contact designated by Customer.
11.11 Redis Entity; Governing Law. The laws governing this Agreement, regardless of conflict of laws principles, and the Redis entity entering into this Agreement with Customer (as applicable, “Redis”), are determined by Customer’s domicile. The following does not limit or restrict either Party from seeking injunctive or other equitable relief from a court of competent jurisdiction.
11.12 Third-party Beneficiaries. Nothing in this Agreement shall confer, or is intended to confer, on any third party any benefit or the right to enforce any term of this Agreement. Notwithstanding the foregoing, Customer agrees that Redis may enforce its rights for violations of the license terms or other use terms of this Agreement, even if such violations are related to, or arising out of an agreement between Customer and a third-party reseller.
11.13 Updates to These Terms. Redis reserves the right to amend the terms of this Agreement at any time by posting a revised version on Redis’s website for the applicable Cloud Services or by notifying Customer via email. Any amended terms become effective upon posting on the Redis website for the applicable Cloud Services or as stated in an email notice message. By continuing to use the Cloud Services after the effective date of any amendment to the terms of this Agreement, Customer agrees to be bound by the amended terms. Please check our website for the applicable terms regularly. These terms were last amended on the date indicated above.
(Only applicable if Customer informs Redis of such deployment)
The following provisions apply when the Cloud Services run on virtual machines (“Instances”) and persistent storage devices (“Persistent Storage”) (Instances and Persistent Storage are jointly referred to as “Resources”), under Customer’s private cloud account (the “Customer’s Environment”).
Subject to the terms and conditions of this Agreement and the applicable Transaction documentation, Redis shall make the Cloud Services available to Customer from within Customer’s Environment during the applicable Commitment Period. All other terms concerning the Services shall apply.
In addition to the Cloud Services described under the Agreement, Redis may: (a) from time to time, launch Resources in the Customer’s Environment and provision them with the Software; (b) from time to time, shutdown provisioned Resources; (c) operate the Software on the Resources on an ongoing basis to support Customer’s database needs: and/or (d) Monitor performance and health of the Resources and Software.
Customer shall: (a) set its account with the applicable cloud provider, such that Redis can self-provision Resources in the Customer’s Environment; (b) configure its account with the applicable cloud provider, such that Redis shall receive immediate response to any reasonable provisioning request in the Customer’s Environment; (c) grant Redis at least one (1) predefined access permission (“Permission”) to the Customer’s Environment, to enable Redis to provide the Cloud Services and Additional Services. The Permission level shall be equal to the highest level of user permissions available in Customer’s Environment; (d) not terminate or cease the Permission, or otherwise prevent Redis access in any other way to any of the Resources provisioned by Redis in the Customer’s Environment; and (e) not maintain any SSH access to the Resources provisioned by Redis in the Customer’s Environment. If Customer: (i) terminates some or all the Resources on the Customer’s Environment applicable to the Cloud Services and Additional Services, and/or (ii) performs any Identity and Access Management (IAM) changes which affect Redis’ Permission, Redis may, in its sole discretion, suspend or terminate a Commercial Subscription within three (3) days of (i) and/or (ii), if Customer (a) does not initiate a Support Ticket on this matter, and/or (b) is unresponsive to Redis requests during that time.
Customer acknowledges and agrees that Redis will launch in the Customer’s Environment as many Resources as Redis sees fit, to provide the Cloud Services and Additional Services. Redis shall not be responsible for any damage, loss of data or information or any other loss that may occur as a result or in relation to Customer terminating Resources provisioned by Redis in the Customer’s Environment. Without derogating from any other term of this Agreement, Redis shall not in any manner be liable or responsible for any Cloud Services failure resulting or in relation to (a) Customer’s failure to fulfill its obligations under this Appendix; (b) Customer’s Environment technical failures; and/or (c) Customer’s Environment terms or policy changes by the applicable cloud provider.
(Only applicable if Customer is buying Consulting Services)
Customer may wish to receive certain services of a professional, educational, operational or technical nature (collectively, “Consulting Services”), as further described in a mutually agreed upon Statement of Work (“SOW”) or as otherwise outlined in the applicable Transaction. Each SOW will include, at a minimum: (a) a description of the Consulting Services and any Redis Materials (as defined below) to be provided to Customer, and (b) the scope of the Consulting Services. Any Consulting Services that are purchased, as a package or as pre-paid hours, will be considered delivered within 90 days from the date of the applicable Transaction.
Customer Property means Customer Confidential Information and Customer logos and trademarks that may be included in the Redis Materials.
Redis Materials means documentation, templates, training materials, recordings and other items Redis may provide to Customer as part of the Consulting Services.
Redis Tools means proprietary tools, libraries, know-how, techniques and expertise used by Redis to develop the Redis Materials.
3.1 During the Term of the Agreement, Redis shall have the right to use Customer Property solely for the purpose of providing the Consulting Services to Customer as set forth in a SOW. The Parties agree that performance of Consulting Services is contingent on Customer promptly providing the relevant Customer Property. Customer agrees that failure to timely provide the above may result in schedule or financial impacts. In case of material impacts, Customer and Redis will negotiate and execute a change order to the SOW or, failing to reach an agreement, Redis may terminate the SOW without any liability for doing so. Termination will not relieve Customer of payment obligations for fees or expenses incurred prior to termination.
3.2 During the Term and subject to the terms and conditions of the Agreement, Redis hereby provides Customer with a limited, non-exclusive, non-sublicensable, non-transferable (except as stated in Section 11.2 of the Agreement (Assignment)), revocable license to use Redis Materials and Redis Tools solely for Customer’s internal operations in connection with its authorized use of the Services.
In regard to Consulting Services only, Redis warrants that: (a) it and each of the personnel it uses to provide and perform Consulting Services hereunder has the necessary knowledge, skills, experience, qualifications, and resources to provide and perform the Consulting Services, and (b) the Consulting Services will be performed for and delivered to Customer in a professional and workpersonlike manner. If through no fault or delay of Customer the Consulting Services do not conform to the foregoing warranty, and Customer notifies Redis within 7 days of Redis’ delivery of the Consulting Services, Redis will re-perform the non-conforming portions of the Consulting Services at no cost to Customer. THIS SECTION 4 SETS FORTH CUSTOMER’S EXCLUSIVE RIGHTS AND REMEDIES (AND REDIS’ SOLE LIABILITY) IN CONNECTION WITH THIS WARRANTY.
Unless otherwise stated in a SOW, invoices will be submitted by Redis to Customer each month for Consulting Services during the preceding month.
In the event of any conflict between the terms of this Agreement and a SOW, the terms of this Agreement will govern unless the intent to amend this Agreement is expressly stated in the SOW.
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