Redis Subprocessors

Updated – August 16, 2022

Basic Services Functions

The following is a list of third parties that Redis uses to help provide certain services. Redis may need to allow these third parties to process your personal data to do things like facilitate payment or provide authentication services.

Name of SubprocessorHeadquarters LocationPurpose
Atlassian, Inc.San Francisco, California, United StatesProduct suite for project and issue tracking, and incident communication
BlueSnap, Inc.Waltham, Massachusetts, United StatesOnline payment platform
Channel MechanicsGalway, IrelandPlatform for selling with partners and managing partner relationships
ExaVault Inc.San Ramon, California, United StatesCloud FTP platform for secure manual and automated transfers
Freshworks Inc.San Mateo, California, United StatesIT and license ticketing platform
Google WorkspaceMountain View, California, United StatesPlatform for processing company e-mail, storage, and document management 
Logz.ioBoston, Massachusetts, United StatesSecurity information and event management (SIEM) platform
OktaSan Francisco, California, United StatesAuthentication services provider
OpenSearchSeattle, Washington, United StatesSearch and analytics tool for support functions (such as log retention)
Oracle Corporation
(NetSuite)
Austin, Texas, United StatesERP and financial planning service provider
OwnBackup Inc.Englewood Cliffs, New Jersey, United StatesStorage backup solution for customer relationship management systems
Salesforce, Inc.San Francisco, California, United StatesCustomer relationship management services provider
Stripe, Inc.San Francisco, California, United StatesOnline payment platform
Twilio Inc.
(Sendgrid)
San Francisco, California, United StatesEmail delivery service
Zendesk, Inc.San Francisco, California, United StatesCloud and basic support services provider (such as ticketing)
ZuoraRedwood City, California, United States-Quoting platform

Cloud Services Providers

Redis Enterprise Cloud Services is capable of running on different cloud platforms. Depending on your Redis Enterprise Cloud Services offering, including which cloud services provider(s) you have selected, one or more of the following third parties may process personal data on your behalf. 

IMPORTANT: Please make sure to consult your organization’s system inventory and applicable documentation to understand which provider(s) applies. The links below will take you to the applicable GDPR pages for your cloud services provider. The cloud provider, region, and availability zone of their deployments will depend on how and where your organization has deployed its Redis Enterprise Cloud Services.

Name of Cloud Services ProviderDetail
Amazon Web Services, Inc.AWS GDPR Center 
https://aws.amazon.com/compliance/gdpr-center/
Google, Inc.GCP Privacy Resource Center (GDPR)
GDPR and Google Cloud
Microsoft CorpMicrosoft Trust Center GDPR Overview
General Data Protection Regulation, GDPR Overview

Cloud Services Provider Responsibility 

The public cloud provider hosting your Redis Enterprise Cloud databases is responsible for the physical security of their data centers and the security of the network, storage, servers, and virtualization that form the core infrastructure of your deployment.

Amazon, Microsoft, and Google’s public clouds embrace a wide range of security best practices and compliance standards. Compliance information—including audits, attestations, and certifications about resources hosted—can be found in the following compliance pages:

For more information please see the Redis Cloud shared responsibility model page in the Redis Enterprise Cloud Security Documentation.