Project (use cases, solutions, dependencies, timeline) planning and documentation
Cloud: technical lead for initial deployment and subsequent add-ons
Cloud: DevOps support for applying deployment changes
Notifications about required fixes and upgrades and new version releases
Overview of support priorities and procedure
Access to self-help troubleshooting documentation
Regular cadence of “best practices” emails
Software: tracking and documenting your software versions
Cloud overview: account/subscription/databases configuration & management
Software overview: cluster/A-A/database configuration & management
Project (use cases, solutions, dependencies, timeline) planning and documentation
Cloud: technical lead for initial deployment and subsequent add-ons
Cloud: DevOps support for applying deployment changes
Notifications about required fixes and upgrades and new version releases
Overview of support priorities and procedure
Access to self-help troubleshooting documentation
Regular cadence of “best practices” emails
Software: tracking and documenting your software versions
Cloud overview: account/subscription/databases configuration & management
Software overview: cluster/A-A/database configuration & management
Expert deployment sizing: cluster, A-A, Redis-on-Flash, Search and Query, JSON
Cloud: ongoing planning and optimization discussions
Cloud: consultation on minimizing infrastructure costs
Software: upgrade planning and assistance
Quarterly status reports and performance reviews
Project (use cases, solutions, dependencies, timeline) planning and documentation
Cloud: technical lead for initial deployment and subsequent add-ons
Cloud: DevOps support for applying deployment changes
Notifications about required fixes and upgrades and new version releases
Overview of support priorities and procedure
Access to self-help troubleshooting documentation
Regular cadence of “best practices” emails
Software: tracking and documenting your software versions
Cloud overview: account/subscription/databases configuration & management
Software overview: cluster/A-A/database configuration & management
Expert deployment sizing: cluster, A-A, Redis-on-Flash, Search and Query, JSON
Cloud: ongoing planning and optimization discussions
Cloud: consultation on minimizing infrastructure costs
Software: upgrade planning and assistance
Quarterly status reports and performance reviews
Up to 15 hours/week consultation time with TAM
Weekly conference calls and status reports
Follow-up on support issues
Consultation & assistance with developing a migration plan to Redis Enterprise
Production-stage audits to check cluster health
Throughput and latency checks to verify performance
Load testing design and review
Consultation about under- or over-provisioned scenarios
Proactive review of production system(s)
Enterprise TAM (supports up to 3 accounts)