Customer Success

From project planning and implementation to ongoing solution maintenance and optimization, our Customer Success Team is on your side, helping you to maximize your investment and protecting your most critical assets. Bringing a wealth of Redis Enterprise experience, our Customer Success Team will work directly with you to deliver personalized account and product-lifecycle management, best practices, and expert guidance.

Level

Platinum

Includes all Gold benefits, plus a dedicated Enterprise TAM; follow-up on Support issues; 15 hrs/week consultation; weekly and quarterly calls and reports; cluster health, performance and load checks; and more.

Data Sheet

Project (use cases, solutions, dependencies, timeline) planning and documentation

Cloud: technical lead for initial deployment and subsequent add-ons

Cloud: DevOps support for applying deployment changes

Notifications about required fixes and upgrades and new version releases

Overview of support priorities and procedure

Access to self-help troubleshooting documentation

Regular cadence of “best practices” emails

Software: tracking and documenting your software versions

Cloud overview: account/subscription/databases configuration & management

Software overview: cluster/A-A/database configuration & management

Gold

Includes all Silver benefits, plus technical training, deployment planning and optimization, deployment sizing, infrastructure-cost optimization, and new feature updates.

Data Sheet

Project (use cases, solutions, dependencies, timeline) planning and documentation

Cloud: technical lead for initial deployment and subsequent add-ons

Cloud: DevOps support for applying deployment changes

Notifications about required fixes and upgrades and new version releases

Overview of support priorities and procedure

Access to self-help troubleshooting documentation

Regular cadence of “best practices” emails

Software: tracking and documenting your software versions

Cloud overview: account/subscription/databases configuration & management

Software overview: cluster/A-A/database configuration & management

Expert deployment sizing: cluster, A-A, Redis-on-Flash, Search and Query, JSON

Cloud: ongoing planning and optimization discussions

Cloud: consultation on minimizing infrastructure costs

Software: upgrade planning and assistance

Quarterly status reports and performance reviews

Silver

Includes project planning and documentation, a Technical Account Manager (TAM), technical and DevOps support and 24/7 monitoring for cloud deployments, support procedures guidance, and “best practices” emails.

Data Sheet

Project (use cases, solutions, dependencies, timeline) planning and documentation

Cloud: technical lead for initial deployment and subsequent add-ons

Cloud: DevOps support for applying deployment changes

Notifications about required fixes and upgrades and new version releases

Overview of support priorities and procedure

Access to self-help troubleshooting documentation

Regular cadence of “best practices” emails

Software: tracking and documenting your software versions

Cloud overview: account/subscription/databases configuration & management

Software overview: cluster/A-A/database configuration & management

Expert deployment sizing: cluster, A-A, Redis-on-Flash, Search and Query, JSON

Cloud: ongoing planning and optimization discussions

Cloud: consultation on minimizing infrastructure costs

Software: upgrade planning and assistance

Quarterly status reports and performance reviews

Up to 15 hours/week consultation time with TAM

Weekly conference calls and status reports

Follow-up on support issues

Consultation & assistance with developing a migration plan to Redis Enterprise

Production-stage audits to check cluster health

Throughput and latency checks to verify performance

Load testing design and review

Consultation about under- or over-provisioned scenarios

Proactive review of production system(s)

Enterprise TAM (supports up to 3 accounts)

Project (use cases, solutions, dependencies, timeline) planning and documentation

Cloud: technical lead for initial deployment and subsequent add-ons

Cloud: DevOps support for applying deployment changes

Notifications about required fixes and upgrades and new version releases

Overview of support priorities and procedure

Access to self-help troubleshooting documentation

Regular cadence of “best practices” emails

Software: tracking and documenting your software versions

Cloud overview: account/subscription/databases configuration & management

Software overview: cluster/A-A/database configuration & management

Expert deployment sizing: cluster, A-A, Redis-on-Flash, Search and Query, JSON

Cloud: ongoing planning and optimization discussions

Cloud: consultation on minimizing infrastructure costs

Software: upgrade planning and assistance

Quarterly status reports and performance reviews

Up to 15 hours/week consultation time with TAM

Weekly conference calls and status reports

Follow-up on support issues

Consultation & assistance with developing a migration plan to Redis Enterprise

Production-stage audits to check cluster health

Throughput and latency checks to verify performance

Load testing design and review

Consultation about under- or over-provisioned scenarios

Proactive review of production system(s)

Enterprise TAM (supports up to 3 accounts)